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Warranty

The goal for every retail store is to provide you with a great product that will suit your needs. Our warranty is to ensure that is what you received. We know that warranty information can be a bit confusing and we want to provide you with some guidelines to clear things up for you.

Home Hardware Warranty

Radley and Benchmark tools carries a certain number of years LIMITED warranty against defects and workmanship materials from the original date of purchase. You can find more information regarding the warranty in your owner's manual and information regarding the store's return policy by clicking the following link Home Hardware Return Policy - Home Hardware

 

Please note: To process any warranty claim, you must be able to provide a copy of your original receipt as this would be your proof of purchase.

 

Menards Warranty

 

Performax, Masterforce and Toolshop tools carries a certain number of years LIMITED warranty against defects and workmanship materials from the original date of purchase. You can find more information regarding the warranty in your owner's manual and information regarding the store's return policy by clicking the following link Returns & Exchanges at Menards®

Please note: To process any warranty claim, you must be able to provide a copy of your original receipt as this would be your proof of purchase.

Why a Warranty Claim Could Be Denied

Altered Products

Warranties typically only apply to products that have not been altered or modified after they were purchased. For example, if you decide to change a part on your tool with another part that is not compatible with it or make any enhancements to the tool can void the warranty. Many modifications can nullify the tool's warranty coverage because they can affect the tool's reliability in ways that the manufacturer will not be responsible for.

Owner Actions

 

We require multiple proof  to show that the product failed in normal use. If the product failed because of the owner's actions rather than a fault in the design or manufacturing, the warranty is not likely to be honored. For instance, the owner might have placed the product in an extreme environment that was too hot or too cold for its reasonable use. It is important that you read the owner's manual for proper instructions on use and care of your tool prior to using it.

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